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Cases on Managing E-Services (Premier Reference Source) by Ada Scupola

By Ada Scupola

After the 1st wave of e-commerce and e-business implementations, we're witnessing an e-services paradigm shift within the manner companies, governments and shoppers are utilizing Internet-based applied sciences and cellular communications to innovate and bring new services and products. circumstances on handling E-Services offers quite a lot of real-life case reports in e-services in fields comparable to e-libraries, e-medicine, and e-insurance. supplying concrete examples of successes and pitfalls of e-services administration, this exceptional scholarly contribution additionally deals a much-needed definition and typology of e-services and their major features via theoretical papers and case reviews.

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Sample text

Media companies seek to deliver content on different media platforms and to go beyond the platforms that they have used up until now. At the same time, many new companies enter the media industry offering a wide range of intermediate services. Furthermore, entirely new content media are established based on the Internet such as YouTube and Facebook. These new services and applications build on content delivered by the users and constitute a totally new type of development, and this applies not only to media-like applications but also to the different kinds of wikis based on the contribution of the users, where the Wikipedia encyclopedia is the most well-known example.

The European Commission sees a clear need to further encourage the development of these services/applications and therefore to monitor market and technological developments. Thus, particular emphasis is given on the interoperability and cross-border use of e-signatures. The European Commission has recently announced that will encourage further standardization work in order to promote the interoperability of all corresponding systems within and across borders and the use of all kinds of technologies for qualified e-signature in the single market (Commission of the European Communities, 2006).

Hagedorn-Rasmussen, P. (2006). Making sense of “e-knowation”: Exploring the relationship between emerging strategy, innovation and entrepreneurial nets of critical capabilities and resources (Working Paper No. 8). Lyngby: EService Project. Henten, A. (1994). Impacts of information and communication technologies on trade in services. Lyngby: Technical University of Denmark. Services, E-Services, and Nonservices Henten, A. (2005, October 25–26). Internationalisation of knowledge services: The case of engineering consultancy services – Ramboll.

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